Terms and conditions
Granny Beaton’s is owned by Kirsteen Oliver and based in the west end of Glasgow.
By using this site, you agree to the following terms of use. Granny Beaton’s reserves the right, at any time, to modify, alter or update these terms of use. These terms and conditions do not affect your consumer rights.
1. SITE USE
All customers must be 18 years or over. Purchasing from us is acceptance of this and our terms and conditions and confirmation that you are over 18 years old. The customer is responsible for the importation of our products into their country (where applicable) and must obey the import regulations of their State or Country.
2. PRODUCT DESCRIPTIONS
A description of the product is provided with each item. All specifications are approximate and as the products are hand made, subject to some variation and deviation. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. However, if you buy goods that are faulty or misdescribed, we will accept the return of the goods in good condition and refund any money paid for the goods and postage costs. Granny Beaton’s products are perishable and not eligible for return under any other circumstances.
3. PRICING POLICY
The price for the goods will be stipulated at the time you place your order. We are entitled to make adjustments to the price to take into account any increase in our supplier’s prices or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you the opportunity to cancel the order. Granny Beaton’s shall have the right to refuse or cancel any orders listed at the incorrect price. Granny Beaton’s shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Granny Beaton’s shall immediately issue a credit to your credit card account in the amount of the incorrect price. All prices stated for postal items are for standard second class delivery in the UK, unless other options are specified or chosen. Please contact us if you require a different level of service. Hand delivered goods delivery charges will be quoted to you when your phone order is taken. Any special offers we make are designed to be used independently and are not available in conjunction with any other offer.
4. MANUFACTURER’S WARRANTY
Certain products appear differently depending on lighting conditions, resulting in apparent colour variations shown on our website. Therefore, colours shown should only be used as a guide. We reserve the right to amend and improve product specification.
5. DELIVERY CHARGES AND ANY OTHER ADDITIONAL CHARGES
Rates for carriage and handling will be shown with each product and are extra to the cost price unless otherwise indicated. Goods will usually be dispatched from the premises within 3-4 working days. You should then allow a further 3-5 working days for postal delivery within the UK.
6. DELIVERY
We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Goods are dispatched Mondays to Fridays. Delivery may be made in one or more instalments using a variety of carriers. We cannot guarantee Next Day delivery on goods dispatched by carrier or by Royal Mail Special Delivery on a Friday. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Without prejudice to your consumer rights, we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, draught, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment. For more specific delivery requirements please contact us directly.
7. PAYMENT OPTIONS
For online orders, we accept payment via Stripe. You can view their Terms of Use here: http://stripe.com/docs/security/stripe . Please be sure to provide your exact billing address and telephone number. Incorrect information may cause a delay in processing your order. Your order will only be processed once payment has been received. For telephone orders, we will invoice you directly and accept payment by Stripe and or via BACS transfer directly into Granny Beaton’s business bank account. We accept payment by cheque, however it should be noted that it can take up to 10 working days for cheques to clear and goods will not be shipped until all funds are cleared. We do not offer any credit facilities. We will issue you with an electronic invoice once we have received payment in full for your order.
8. THE ORDERING PROCESS
All orders are accepted when your payment is processed and you have been notified that your goods have been dispatched. You are able to correct errors on your order only up to the point at which you click on “place order” on the final page of our ordering process. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. All orders are processed as soon as possible after receipt. If for any reason your order cannot be immediately fulfilled you will be notified straight away. Where the product has not arrived in perfect condition, please notify us as soon as reasonably practical after receipt of the order and we will refund the cost of the goods or we will replace the goods. Your consumer rights are not affected.
9. CANCELLATION RIGHTS AND COOLING OFF PERIOD
Generally, consumers purchasing goods online have a 14 day cooling off period, commencing from the day after delivery of the product, to cancel their order. However, perishable goods are exempt from this ‘right to cancel/14 day cooling off period’. All Granny Beaton’s products listed on this website are classed as perishable and are exempt from the right to cancel.
10. COMPLAINTS PROCEDURE
If you have a complaint, please contact: kirsteen@grannybeatons.co.uk.
11. ALLERGEN INFORMATION
All products have allergen information within their description and label. Should you have any specific requirements, please contact: kirsteen@grannybeatons.co.uk.
12. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
“Granny Beaton’s” is a registered trademark (UK00003164832). All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Granny Beaton’s. Use of these materials other than for ordering goods on this website is strictly prohibited.
13. FAILURE TO SUPPLY
If we do not supply the goods for any reason, we will not charge you for these goods and we will refund any money already paid for the goods. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply goods.
14. LAW, JURISDICTION AND LANGUAGE
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English. We advise you to print and keep a copy of these terms and conditions.
15. DISCLAIMERS AND LIMITATIONS ON GRANNY BEATON’S LIABILITY
Without prejudice to consumer rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty, and in particular, www.grannybeatons.co.uk does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.
16. EXTERNAL SITES
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “external sites”) Granny Beaton’s is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to ‘cookies’, personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions. These terms and conditions do not affect your consumer rights.
17. USE OF INFORMATION BY THIRD PARTIES FOR MARKETING
Provision of information to third parties for order fulfilment. When you purchase products or other services through our website, we provide information about you to the courier company, bank/credit card company or other involved third party to ensure the successful fulfilment of your order. Each receives only information they require in order to effectively provide their services to you.
18. SECURITY OF OUR LISTS AND INFORMATION
We ensure that our customer information, mailing address information and all data submitted to us is stored on secure databases and protected (both on the webservers used and at our office) by hardware, software and passwords, from access by anyone but authorised staff. We and our website developer frequently analyse our website logs to constantly improve the value of the materials available on our website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that use the site.
Privacy policy
This privacy policy is to keep you informed about what information we hold about you and what we do with your information.
Who We Are
Granny Beaton’s is owned and operated by Kirsteen Oliver.
What Information We Collect About You?
We collect information about you when you register with us, or place an order
for products or services. We also collect information when you voluntarily complete
customer surveys, provide feedback or participate in competitions. Website
usage information is also collected using cookies.
What We Do With Your Information?
We collect information about you to process your order, manage your account,
deliver a high quality service, and if you agree, to email you about our
products and services. We may use your
information collected from the website to personalise your repeat visits to our
website. We will not share your
information for marketing purposes with other companies.
In processing your order, your card details will be shared with our secure
payment provider Stripe Connect. You can view their Terms of Use here:
https://stripe.com/docs/security/stripe
Marketing
We would like to send you information about our products and services which may
be of interest to you. If you have consented to receiving such emails, you may
opt out at a later date. You have a
right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for
marketing purposes, please email: kirsteen@grannybeatons.co.uk.
Access To Your Information and Corrections
You have a right to request a copy of the information we hold about you. If you
would like a copy of some or all of your personal information, please email or
write to us at the address provided at the end of this policy. We may make a
small charge for this service. We want
to make sure that your personal information is accurate and up to date and you
have access to ‘My Account’ on the website to amend your information. You may
also ask us to correct or remove information you think is inaccurate.
Cookies
Cookies are text files placed on your computer to collect standard internet log
information and visitor behaviour information.
This information is used to track visitor use of the website and to
compile statistical reports on website activity. For further information visit
www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the sites above tell
you how to remove cookies from your browser.
Some features of our website may not work as a result.
Other Websites
Our website contains links to other
websites. This privacy policy statement
applies only to this website, so when you link to other websites, you should
read their own privacy policy.
Changes
To Our Privacy Policy
We keep our privacy policy under review and we place any updates on this web
page. This privacy policy was last updated on 3 May 2019.
How
To Contact Us
Please contact us if you have any questions about our privacy policy or
information we hold about you:
Email: kirsteen@grannybeatons.co.uk
Telephone: 0141 579 1278 or 07977900967
